PACE Supply's Water Heater Division in Stockton, CA is looking to add a self starter Sales Admin to the team. This position will provide administrative support to ensure efficient operation of the warranty/rebate department within the Water Heater Division. They will support managers and employees as well as internal and external customers through a variety of tasks related to organization and communication, including the processing rebates and warranties. They will be responsible for maintaining confidential and time sensitive material as directed and communicate via phone and email ensuring that all administrative duties that are assigned are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others and will often be called upon to use prior experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

Customer Interactions

• Actively monitors all customer and vendor activity ensuring timely follow up
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Utilize information to process eligible rebates
• Coordinates any necessary communication between vendor and PACE

Vendor Interactions

• Processes standard customer inquiries concerning order status, price quotes, availability and related questions

Quote, Orders, Purchase Orders, Rebates

• Enter vendor documents and records into computer database.
• Reviews sales orders for correct price, product code, part number and descriptions per company computer system or catalog listing.
• Ensure all available rebate credits are processed and credited

Internal Communications

• Communicates timely with relevant team members of necessary information.
• Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, and managers.

Technical/ Functional Competencies

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions, and decimals.  Ability to calculate figures and amounts such as discounts and percentages. 
• Ability to problem solve and make appropriate recommendations when situations occur that deviate from standardized processes and procedures.
• Ability to organize work and pay attention to detail.
• Basic knowledge of business/office equipment (e.g., photocopy machine, simple calculator) and practices (e.g., business communications). 
• Basic computer skills.
• Ability to read, analyze and interpret general business periodicals, journals, technical procedures, etc.
• Ability to write reports and business correspondence.
• Ability to give and follow oral and written instructions.
• Ability to speak effectively with vendors, customers, and co-workers, including excellent phone and customer service skills.
• Ability to effectively train others.
• Ability to learn and follow rules, methods, policies, and procedures of the workplace.
• Ability to work cooperatively with others.

Minimum/ Ideal Education

High School diploma

Minimum Work Experience and Skills

Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.

Ideal Work Experience and Skills

Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.

• General knowledge of plumbing products; specifically water heaters
• Internal PACE MIS and prior inside sales is highly desirable.

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

NO

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the People Department at (844)-393-7172.